Policies, Terms & Conditions
Two Brothers Racing offers FREE Ground shipping to the continental US only ordering $100 or more. You must add $100 or more to your shopping cart and the free shipping will be reflected at the payment portion of your checkout process. For more information please contact us at 1-800-211-2767.
Two Brothers Racing, Inc. (TBR) maintains normal business hours from 8am-5pm, PST Monday thru Friday and is closed on most major holidays.
All prices show in our price list, catalog, website and otherwise are FOB TBR's facility in California and are subject to change without prior written or oral notice. All orders shipped inside of California will be charged the appropriate California sales tax. All orders are invoiced at price in effect at the time of shipment. TBR is not responsible for any incorrectly printed product descriptions, part numbers, or prices.
All prices are in USD and do not include freight charges. Prices and freight charges are indicated on the Pro Forma invoice for each order. Preferred payment method is Wire Transfer, however, we also accept Visa, Master Card, American Express and Discover Card. Payments received via credit card incur a 3% processing fee on the total order value, including shipping.
Standard Terms are C.O.D., Certified Money Order or pre-approved credit card purchases only. Personal checks cannot be accepted under any circumstances. Customers who refuse an order will be held responsible for return freight to TBR as well as the original freight. TBR will not charge the customers' credit card until the order is shipped, unless it is a special order.
Please allow 24-72 hours to process all orders from time of receipt.
We try to avoid back order situations, but if it occurs, we will take your order and then call you as soon as the product is again available.
All special orders are shipped prepaid only and cannot be returned.
Domestic Shipping Method:
All orders are shipped via UPS, Fedex or US Postal Service. The standard shipping method is Ground Service. Orange (3 Day), Blue (2 Day) and Red (1 Day) services are also available at additional cost, and only when requested and approved by TBR. We do not offer C.O.D. delivery for retail customers. Military Addresses are shipped via US Postal Service (USPS).
Duties and Taxes:
International orders are subject to duties and taxes. The recipient is responsible for payment of applicable duties, taxes and other fees. Gift orders may be assessed duty depending on the country. Please contact your Customs office for information on duties, taxes and restricted items.
Special ordered merchandise cannot be cancelled and is payable in advance. Cancellation of standard item orders must be received prior to shipment of goods. TBR cannot cancel an order once it has shipped.
Returns & Claims:
Any requests for the return of goods purchased from TBR must be made within 10 days of receipt of goods. No returns will be accepted after 10 days. Prior to any return shipment, call TBR for a Return Authorization Number (RA#) that will be issued over the phone. Returned goods must be in NEW and UNUSED condition and in the original packaging. If the merchandise has been installed on the vehicle, it cannot be returned. The party that originally purchased it from Two Brothers Racing, i.e., if you bought it at a dealership, can only return merchandise you must return it to that dealership. If the merchandise is being returned because of a shipping or packing error made by TBR, then TBR will only reimburse the buyer for the actual UPS Ground or U.S. Postal Service 1st Class shipping expense. TBR cannot issue call tags. All approved returns are subject to a 20% restocking charge plus the original cost to ship the goods the first time. Refunds will only be for credit towards future purchases- no cash refunds.
All merchandise should be thoroughly inspected by the customer upon receipt. If any shipping damage is found, it is the customer's responsibility to file a claim with the carrier. All claims to the carrier must be made within three days of receipt of goods, supported by a bill of lading and invoice.
All Two Brothers Racing products (except Juice Box Pro) are warranted for a period of 1 year from the date of purchase against manufacturer defects but Two Brothers Racing makes no other warranty claims. The warranty is valid only to the original purchaser of a new and unused product with a proof of purchase from an Authorized Two Brothers Racing dealer that clearly shows the purchase date and purchase price. Warranty is non-transferable; no returns will be accepted from third parties. Only complete kit items are covered under warranty. TBR does not warranty replacement parts or loose exhaust components or mufflers. Only invoices for complete slip on or full exhaust systems will be accepted for an RA# (Return Authorization). No RA# will be issued without the proof of purchase from an authorized Two Brothers Racing re-seller. No returns will be accepted without a valid RA # printed on the outside on the package and a copy of the original receipt included inside the package. Any packages sent without an RA# printed on the outside of the package will be refused and returned to sender. Product returned without proof of purchase will be processed as a repair. Sender will be responsible for the retail costs of all parts and in addition, to a repair rate of $100.00 per hr. Min charge of 1 hour. All of the items sold by TBR are intended for off road use only and are not street legal, DOT approved or EPA approved. Any of the items sold in our catalog and on our website could possibly void the motorcycle manufacturer's warranty. Two Brothers Racing does not warrant or imply compatibility with ANY other aftermarket parts such as saddlebags or other add-on items.
Items not covered under warranty at the sole discretion of Two Brothers Racing include but are not limited to:
Normal wear and tear.
Damage caused due to improper installation.
Damage caused due to fitment with any other aftermarket items.
Any type of crash damage.
Damage due to improper maintenance or muffler packing maintenance.
Material finish or rust due to salt exposure, inclement weather conditions, exposure to solvents or chemicals or lack of customer care and maintenance.
Shipping and or labor expenses
Any damages, consequential, incidental, special, contingent, or otherwise, or expenses or injury arising directly or indirectly from the use of any Two Brothers Racing exhaust system or product.
Electrical parts (except TBR Juice Box products) are not covered under warranty. TBR Juice Box products carry a one year unlimited warranty against defects in workmanship and/or materials from date of purchase.
Extent of Warranty:
All warranty claims properly returned to Two Brothers racing will be repaired or replaced by Two Brothers Racing. Two Brothers Racing is not responsible for any other expense incurred by the customer under the terms of this limited warranty, nor is Two Brothers Racing responsible for any damages either consequential, incidental, special, contingent, or otherwise, or expenses or injury arising directly or indirectly from the use of merchandise purchased from Two Brothers Racing. Any merchandise returned to Two Brothers Racing must be sent at the customer's expense with the proof of purchase along with the return authorization number. Two Brothers Racing reserves the right to determine whether the terms of warranty, set out above, have been properly followed. In the event that the terms are not followed, this warranty is void. Two Brothers Racing is the sole arbiter of abuse, misuse, installation errors and modifications. Should any of these be found, this warranty is void. The duration of any and all implied warranties are limited to the duration of the express warrant. All incidental or consequential damages are hereby excluded.
The acceptance and/or use of any merchandise purchased from Two Brothers Racing by the customer hereby shall release Two Brothers Racing from any and all liability pertaining to the use of such merchandise. The customer recognizes that any alteration or modification to any vehicle may increase the risk of injury, accident or death, and may also render the vehicle illegal for use.